Do you have any questions that we can help you with?

 

Terms and Conditions of Sale

We strive to offer the best possible service. If you have questions regarding invoices or questions regarding your order, please email us at sales@pc-pitstop.com or give us a call. You can also fax us at (707) 598-2734. We are very responsive to email requests and will get back to you swiftly. When you contact us, please indicate your order or invoice number for faster service.

Shipping timetable: Our cutoff time for order processing is 2:30pm Central Time. Once processed the majority of orders will ship the same day, but be advised that the following conditions apply depending on the shipping method chosen:

• Air Shipments (2-Day or Overnight Priority): Your order will be shipped the same day it is processed.
• Ground: Please allow up to 3 business days for delivery after processing (in practice, over 80% of ground shipments are shipped either the same or within 1 business day.)

We realize how important it is for you to receive your order in a timely manner, therefore the cutoff time is not strict and we frequently process orders beyond this deadline (we have processed and shipped orders received at 5pm same day) - however if placing your order after 2:30pm and in a rush, please contact us to find out if we are able to ship.

Back-Orders: Since we don't have online inventory at this time, the occasional back-order is unfortunately inevitable. If an item cannot be shipped within the timeframe specified above, you will be notified via email and given the opportunity to cancel the item on back-order or cancel the order completely. If we fail to notify you, we will upgrade your service to Fedex 2-day free of charge. Unless cancelled, your order will be shipped as soon as the back-ordered item(s) are available.

Please note that all our custom storage enclosures, subsystems and server are burn-in tested for several hours at a minimum prior to shipment. Off-the-shelf third-party items (such as hard disks, controllers and cables) are not. We can perform complete system tests if requested (which may incur additional delays of typically 1 to 5 business days as well as a labor fee) - please contact us for details

Support: Call us anytime during our business hours or email us, for any issues or questions you may have. We'd be more than happy to assisst in any way we can. For issues where controller cards or other third-party parts are used with our systems, give us a call first - chances we'll be able to address your question in a more efficient way.

Returns: Returns are hassle-free. In addition to the standard warranty, we have a 30-day (based on the invoice date) return policy for all items (except hard drives) unless indicated otherwise. If you are not satisfied with your purchase for any reason, they can be returned for exchange or a refund within this RMA period. Your return will be processed within 5 business days of receiving the original package. The following restrictions apply:

• Shipping costs are not refundable, however we will cover shipping both ways if we sent you the wrong item(s). On exchanges with identical items, we cover the cost of ground shipping the new items to you.
• Items (except hard drives) returned for refund or exchange with non-identical items are subject to a 15% restocking fee. Restocking fees can be waived at our discretion if there is an error on our behalf (such as wrong item shipped, missing items, unacceptable delay in shipment etc.) or if you are exchanging an item in brand-new/unopened condition. Restocking fees are based on the current sale price of the item at the time your RMA is issued.
• If it's determined that the problem can be remedied via on-site part replacement, we offer an advance replacement option which is processed as a separate order: you can order a new set of items, and return the original part(s) for refund. These returns are subject to a 4% fee cc processing fee (this is the amount we are charged for cc transactions that we unfortunately cannot recover) and not the 15% restocking fee, and can be waived at our discretion under exceptional circumstances (such as when support dept. wants to send you parts for troubleshooting etc.)
• Hard drives must be returned within 15 days and are subject to a 30% restocking fee. (This is due to the fragile nature of hard drives - in most cases we have to absorb such returns as a loss since they cannot be resold. We only accept HD returns as a service to our customers.)
• Returned items should be in like-new condition, have original packaging intact, where applicable, and must include all the parts (CDs, manuals, cables etc). Please note that this is very important - we do receive a significant number of returns with physical damage, missing parts or without the original packaging, and we are unable to accept such returns, or must pass-on the costs of refurbishment to you.
• All returns require an RMA number - please see below for details. Beyond the RMA period, if the product you need to return is covered under a manufacturer's warranty, you will need to contact that manufacturer for their return procedure. Items that don't have a warranty period explicitly specified are covered for 1 year for repair or exchange.

Return process: If you need to return a product within the RMA period, please email support@pc-pitstop.com to obtain an RMA number. No package will be accepted without an RMA number. In your email please include:

• Invoice number
• The item you are returning and whether you are requesting a refund or an exchange
• Reason for return
• Name and return address
• Whether you require an advance replacement (please see above for details).

After receiving your email we will get back to you shortly with an RMA number. The package needs to be in our possession within 15 days after the RMA has been issued for the return to be processed.

Disclosures: Due to the nature of our business, prices, specifications, warranties and availability are subject to change at any moment.

Typographical or graphical errors happen despite the fact we do our best to prevent them. PC PitStop does not assume responsibility for typographical error or misrepresentation of product images or details. If you find an inaccuracy please let us know and we will fix it, however we cannot guarantee we'll be able to honor prices or specifications that are inaccurate.